FAQ
How It Works
1. Order Placement ➔ 2. Proforma Invoice (PI) Issuance ➔ 3. Payment Confirmation ➔ 4. QC & Packaging
➔ 5. Export Customs ➔ 6. Ship to Your Country
How can I place an order?
We do not currently offer a direct online ordering system on our website. Please fill out your order quantities on the provided price list and return it to us, keeping in mind that all orders must be in full box units.
What is the MOA?
MOA stands for Minimum Order Amount. This is the minimum total value required for a single order placed with us.
What are the available payment methods?
Currently, we accept payments via Bank Transfer (T/T).
What shipping methods are available?
We offer three main shipping options (Incoterms):
-
Delivered-at-Place (DAP): Shipping via FedEx, UPS, or DHL. Delivery is handled directly to your specified address. Shipping fees are calculated based on weight and destination.
-
Ex-Works (EXW): You are responsible for arranging a forwarder to pick up the products from the our warehouse.
-
Free Carrier (FCA): We deliver the products to your designated forwarder within Korea. A domestic delivery fee will be charged based on the weight and destination.
Does GLOWISE handle customs clearance?
GLOWISE does not handle customs clearance. We strongly recommend checking your local import regulations and customs requirements before placing an order, as the importer is responsible for any applicable duties or taxes.
How much is shipping?
Shipping fees are calculated based on the weight and volume of your order, as well as the final delivery destination.
How long does it take to ship my order?
Orders are typically dispatched within 15 business days following payment confirmation.